ScreenMeet is a cloud-native remote support platform designed for IT Help Desks and Contact Centers, enabling businesses to solve customer issues more effectively. It integrates seamlessly with popular CRMs like ServiceNow and Salesforce, allowing agents to connect with users in seconds without needing downloads. With a focus on enhancing operational efficiency, it boasts a sleek user interface and multi-channel support, resulting in a 32% increase in first-call resolutions.

Security is a priority for ScreenMeet, utilizing Amazon Web Services for cloud hosting and ensuring data protection through TLS and AES-256-bit encryption. The platform is configurable to store data in specific geographic locations, adhering to internal security policies. Additionally, it supports multiple languages and offers 24/7 live support, making it suitable for mid-size businesses, enterprises, and nonprofits alike.